THG Packaging Guidelines

Review THG Packaging Guidelines for shipping: detailed rules on packing lists, labeling, pallet stacking, and carton dimensions to ensure compliance.

Are there any requirements for packing lists when shipping cartons?

- All outer cartons and pallets must have a packing list.
- Mixed Outer cartons must have a packing list inside detailing the SKUs & quantities.
- Part Outer cartons must have a packing list detailing the SKUs & quantities.
- Pallets must have a packing list secured to the outside and protected in a plastic wallet.
- Containers must have a packing list secured inside the rear doors.

Are there any requirements for packing lists when shipping pallets?

All outer cartons and pallets must have a packing list. Mixed Outer cartons should have a packing list detailing the SKUs and quantities inside. Pallets must have a packing list secured to the outside of each pallet, detailing the pallet contents and protected in a plastic wallet. Containers should have a packing list secured inside the rear doors.

Can pallets be stacked?

Yes, double/multi stacked pallets are accepted provided no stock damage has been caused by double/multi stacking. No individual pallet is higher than the 1.8m maximum height and pallets shall not be shrink wrapped together as one stack.

Can purchase orders be mixed within a single pallet?

Purchase orders not assigned to the same booking reference cannot be combined on the same pallet.

Can SKUs be mixed on a single pallet?

Yes, SKUs can be mixed on a single pallet. The pallets must be clearly labelled 'MIXED' with quantity and product details listed on the front with full batch details. If mixed pallets are used for raw materials, batches must be grouped together for ease of separation from the pallet.

Can SKUs be mixed within a single carton?

Yes, SKUs can be mixed within a single carton if it's absolutely necessary. The carton should be labeled as 'mixed' with allocated quantities for each different product, and this should be communicated to THG or their 3PL partner prior to delivery. Mixed cartons should also be consolidated onto the same pallet. For clothing, single SKU boxes are required, and no mixing of SKUs is allowed.

What are the allowed pallet types for shipping?

For UK/EU: Grade A Euro pallets are required, and for the US: US pallets (ISO/GMA) are accepted.

What are the max and min dimensions for shipping cartons?

The maximum box size for THG M2 is 600x400x310mm (23.62x15.74x12.20"). For deliveries to ICP Guada (Spain), it is recommended that the boxes do not exceed 600 x 400 x 350 mm to avoid repackaging costs. No minimum dimensions are specified.

What are the max and min weights for shipping cartons?

The maximum individual box/bag weight for shipping cartons is 20kg/44lbs. For raw materials, if this requirement cannot be met, the boxes/bags should not exceed 25kg/55lbs. There is no specified minimum weight mentioned in the provided documents.

What are the min max weight requirements for shipping pallets?

The maximum weight requirement for shipping pallets, including the pallet itself, is 1000kg (2200lbs) for UK, EU, US, and Singapore. In Australia, the maximum weight is 2000kg if the board thickness is 25mm or 1000kg if the board thickness is 19mm. In India and UAE, the maximum weight is 800kg. There is no specified minimum weight requirement mentioned.

What are the requirements for carton or pallet labels and their placement?

For pallet labels:
- Each pallet must be labelled with a QR code or pallet label clearly visible and scannable on at least two adjacent sides.
- QR code or pallet label should not be placed on the top of the pallet.
- Labeling must face outwards to be scanned without breaking down the pallet.
- For pallets higher than 1000mm, barcode must be between 400mm to 800mm above the floor.
- A label should not be closer than 50mm to the corners of a pallet.

For carton labels:
- Use the standard outer carton label.
- For Mixed SKU cartons, label with 'MIXED SKU' and include a packing list by SKU inside.
- Labels should not be too close to the carton edges or across seams.
- Attach two labels: one top right and one side top right.

What are the requirements for inner packs and cases?

Inner packs and cases must have all items of the same batch, contain single SKUs where possible, and use fillers like cardboard, paper, or bubble wrap (with restrictions on certain materials like polystyrene peanuts). Carton labels should include a supplier item number (SKU), product description, and quantity. Expiry dates for food or raw materials must match across all units within the carton.

What are the requirements for placing labels on cartons being shipped?

Carton labels should not be positioned too close to the edges, not across a seam/opening, and should be clearly visible and scannable from the outer edges of the carton. There should be two labels on each carton, one on the top right and one on the side top right. Label content should include supplier item number (SKU), product description, quantity, batch number, and expiry date if applicable, along with a scannable barcode. Each carton for non-palletised deliveries must also have the QR code of the respective booking reference. Carton labels should not overlap, be obscured, or folded over the edge of the shipping case. Labels are not to be affixed on the pallet or outer shrink-wrap but directly on the cartons.

What is the max pallet height allowed when shipping?

1800mm maximum including the pallet for UK/US/India/UAE shipments, 1600mm for EU (Fulfilment) or 1800mm (Raw Materials), 60" for Australia, 1000mm for Singapore (Nutrition), 1700mm for Singapore (Beauty).