Chewy Packaging & Routing Guidelines

Below you will find a common list of FAQs that our users have when it comes to packaging guidelines for Chewy.

Can I stack pallets?

Yes, you can double stack pallets as long as the overall height of each pallet remains under 59 inches (including the pallet itself) and you follow the additional guidelines: place a slip sheet between the pallet and product (including on top of the lower pallet), shrink wrap the two pallets together to prevent shifting, ensure the lower pallet is level if the load is non-homogenous, and secure the load to prevent movement (using approved items such as metal load locks, air bags, dunnage or trailer straps), with a minimum 6-inch clearance between the top pallet and the trailer roof.

Can you mix multiple SKUs per carton?

Yes. You can mix multiple SKUs per carton if you follow the mixed SKU carton packing instructions. Each SKU must be packaged in its own poly bag with a shipping label (including the Chewy PO#, SKU#, description, and quantity) and the carton must be labeled as a 'Mixed SKU Carton'.

Can you mix multiple SKUs per pallet?

Yes, but only if full layers of SKUs are physically separated by slip sheets and a “Mixed SKU” warning label is applied. When quantities allow, a single SKU per pallet is preferred.

Can you mix POs in a single carton?

No, you cannot mix purchase orders in a single carton. The guidelines for mixed SKU cartons apply only when multiple styles from a single PO are packaged together.

Can you mix POs in a single pallet?

No, a pallet can only have one PO. Chewy's manual clearly states that a pallet with multiple POs will not be accepted.

What are the max dimensions and weights for cartons?

Cartons (individual items including packaging) must not exceed 149 lbs in weight, no single packaging dimension may be greater than 108 inches in length, and the combined length and girth (calculated as length + 2*height + 2*width) must not exceed 165 inches.

Where do I place the label on a carton?

For shipping cartons, the label must be positioned so that no part of it is closer than 1.25 inches (3 cm) to any carton corner, edge or any tape that might cover or distort the label. When using a GS1‐128 label (which is 4"x6" and divided into specific zones for content), it is required on every shipping carton unless the shipment is palletized – in that case the GS1‐128 (formerly UCC‐128) label is placed on the pallet instead of each carton. Also note that sellable EA units should not have a shipping label applied.

Where do I place the label on a pallet?

For pallets, the shipping label must be placed in the center bottom of each side, ensuring it is at least 1.25 inches (3 cm) away from corners, edges, or tape that could obscure it. Additionally, for master cases/cartons on the pallet, a GS1-128 label should be used, and sellable EA units should not have a shipping label applied.