Chewy Packaging Guidelines
Explore Chewy packaging guidelines on pallet stacking, packing lists, mixed SKUs, GS1-128 labels & shipping requirements. FAQ answers provided!
These answers are generated by our compliance AI and have not been vetted by a human. Take caution if using this information in your packing flows.
Are there any requirements for packing lists when shipping cartons?
Can pallets be stacked?
Can SKUs be mixed on a single pallet?
Can SKUs be mixed within a single carton?
What are the allowed pallet types for shipping?
What are the max and min weights for shipping cartons?
Chewy requires an accurate GS1 Standard (short form) BOL for both pallet and carton shipments. Each PO number, carton count, and weight must be itemized on the BOL, and if there are multiple POs on the same BOL, each requires its own supplement page. Each PO must be on its own pallet, as pallets with multiple POs are not accepted. A vendor assumes liability for shortages if this information is not itemized. The BOL must have a unique identifying BOL number, number of pallets, cartons, and units shipped. Carrier-generated ID numbers are not sufficient to be used as BOL numbers. For vendor paid freight, the "Bill To" section must be completed accordingly. Shipping cartons must be addressed correctly.
What are the requirements for carton or pallet labels and their placement?
What are the requirements for placing labels on cartons being shipped?
Below you will find a common list of FAQs that our users have when it comes to packaging guidelines for Chewy.
Are there any requirements for packing lists when shipping cartons?
Include a master packing slip that is easily located and identified with every shipment. The packing slip must include: Associated Chewy PO #, Product ID # (UPC), Name/Title/Description, # of Pallets, Carton and Units (when available), Ship to address, and Ship from address.
Can pallets be stacked?
Yes, pallets can be stacked. Pallets should not be stacked higher than 59 inches including the pallet itself. Some specific cases, such as bags weighing 28 lbs. and higher, prefer a pallet height of 48 inches. Proper stacking involves placing the heaviest items on the bottom to enhance stability and prevent crushing of lighter items.
Can SKUs be mixed on a single pallet?
Yes, SKUs can be mixed on a single pallet. Full layers of SKUs must be physically separated using slip sheets to distinguish them easily upon receipt. Each pallet in a double-stack must be under 59" in height and comply with additional criteria like securing with slip sheets and shrink wrap to prevent damage and shifting during transit.
Can SKUs be mixed within a single carton?
Yes, SKUs can be mixed within a single carton. Mixed SKU cartons must be done with poly bags; each SKU must be in its own poly bag and grouped together. Each poly bag must include a shipping label containing the Chewy PO #, Chewy SKU #, description, and quantity. Additionally, the shipping label must state, "Mixed SKU Carton" on the outside.
What are the allowed pallet types for shipping?
GMA, Grade A, 4-way, 48" x 40" pallet
What are the max and min weights for shipping cartons?
The minimum weight for shipping cartons is not specified. The maximum weight for cartons is 149 lbs. Additionally, for corrugated boxes, the strength of the corrugated material should be 32 ECT for 0-35 lbs, 44 ECT for 35-70 lbs, and 48 ECT for 70 lbs or greater.
What are the requirements for Bills of Lading when it comes to pallet (freight) or carton (parcel) shipments?
Chewy requires an accurate GS1 Standard (short form) BOL for both pallet and carton shipments. Each PO number, carton count, and weight must be itemized on the BOL, and if there are multiple POs on the same BOL, each requires its own supplement page. Each PO must be on its own pallet, as pallets with multiple POs are not accepted. A vendor assumes liability for shortages if this information is not itemized. The BOL must have a unique identifying BOL number, number of pallets, cartons, and units shipped. Carrier-generated ID numbers are not sufficient to be used as BOL numbers. For vendor paid freight, the "Bill To" section must be completed accordingly. Shipping cartons must be addressed correctly.
What are the requirements for carton or pallet labels and their placement?
Shipping labels should be placed at least 1.25 inches/3 cm away from corners, edges, or tape that may cover or distort the label. For pallets, labels should ideally be in the center bottom of each side to avoid damage claims and prove product ownership. Sellable EA units should not have a shipping label, while master cases/cartons should have a GS1-128 label. The maximum pallet height including the pallet itself is 59 inches.
What are the requirements for placing labels on cartons being shipped?
Labels on cartons must preserve readability and be placed at least 1.25 inches/3 cm away from corners, edges, or tape. For shipping cartons, Chewy requires the use of GS1-128 barcode labels. These must include accurate information such as Ship To and From addresses, Bar-coded and Human Readable Zip, Carrier Information/BOL #, Chewy PO #, SKU #, Dept #, and other specified details. The label must be correct, scannable, and the GS1-128 barcode along with the human-readable carton number must match the ASN and be unique to the carton. The GS1-128 carton number must be included in the ASN, pointing to the same shipment.
What is the max pallet height allowed when shipping?
The max pallet height allowed is 59 inches, including the pallet itself.
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